Start a chat with Fin AI
If you have a question about how to use Digit, you can ask Fin AI, our AI agent. You'll get the answer you're looking for right in the chat.
Click Get help on the left side menu.
The Help widget opens on the Home tab. Here you'll see recent messages, news updates, and an option to ask a question.
Click Ask a question to start a new chat with Fin AI.
Type your question and send it. Fin AI replies with an answer pulled from our Help Center, and may include screenshots or links to relevant articles.
You're chatting with Fin AI
Fin AI will keep answering follow-up questions in the same conversation, so feel free to ask it to clarify or point you to the exact steps you need.
Find your past conversations
Every conversation you have with Fin AI, and any messages from our team, are saved in the Messages tab.
Click Messages in the bottom menu of the Help widget.
Select any conversation to view it, or click Ask a question to start a new one.
Browse the Help Center from the widget
You can also skip Fin AI and browse our Help Center articles directly, without leaving Digit.
Click Help in the bottom menu of the widget.
Browse by collection, or search for a topic.
Stay updated on new features
The News tab shares everything we release, including new AI and MCP integrations, every two weeks.
Click News in the bottom menu of the widget to see the latest updates.
What can you ask Fin AI?
Fin AI is a great way to quickly confirm whether a feature exists or how something works.
📘 Digit Tip: Fin AI doesn't have access to your live data. For real-time order, shipment, or inventory status, check the relevant table in Digit, or connect an AI platform to Digit using MCP connectors.
Receiving & shipping
"How do I receive against a purchase order?"
"Can I receive inventory without a purchase order?"
"How do I mark an item as shipped?"
Inventory & tracking
"How do I change the status of a label?"
"Can I reserve Standard inventory items?"
"What type of barcodes does Digit support?"
"Can I have the same item in two locations?"
Sales & purchasing
"How do I create a sales order?"
"Can I place a fee against a vendor on a purchase order?"
Production
"How do I set up a Bill of Materials (BOM) for a manufactured item?"
Integrations
"How do I connect Claude or ChatGPT to Digit?"
"Where do I access the Digit API?"
Users & permissions
"Where can I assign user roles?" (your example)
"How long does it take for a new user to become active?"
Reporting
"How do I export a report to a spreadsheet?"
"Can I build a custom report?"
You're ready to get instant answers from Fin AI
Whenever you're not sure how something works in Digit, Fin AI is the fastest way to find out. Open Get help, ask your question, and let Fin search our Help Center for you.