📘 Related article: Connecting Shopify to Digit: A Step-by-Step Guide. For instructions on connecting your store and setting up location mapping.
Should I enable fulfillment sync?
Enable fulfillment sync if all of the following are true for your setup:
✅ Your Shopify orders are synced to Digit as sales orders
✅ You use Digit to fulfill all shipments — every shipment is completed in Digit, not directly in Shopify or another system
✅ You understand that Digit will not receive fulfillment updates made directly in Shopify
✅ You have mapped at least one Digit location to a Shopify location
Do not enable fulfillment sync if: you fulfill orders from multiple systems (for example, partially in Digit and partially in Shopify or a 3PL). This could create duplicate fulfillments in Shopify.
Should I enable stock sync?
Enable stock sync if all of the following are true for your setup:
✅ Digit is your source of truth for inventory — all stock is tracked and managed in Digit
✅ All items you want to sync have unique, matching SKUs in both Digit and Shopify
✅ Your current Digit inventory quantities are accurate and ready to be pushed to Shopify
✅ You understand that Shopify returns and manual Shopify adjustments will not sync back to Digit and must be updated manually
✅ You have mapped at least one Digit location to a Shopify location
Do not enable stock sync if: your inventory is split between Digit and another system, or if your Digit quantities are not yet accurate. Enabling stock sync will immediately overwrite your Shopify inventory with Digit's numbers.
Frequently asked questions
Can I enable fulfillment sync without stock sync, or vice versa?
Can I enable fulfillment sync without stock sync, or vice versa?
Yes. The two syncs are independent. You can enable one, both, or neither, depending on your workflow.
What happens if I enable stock sync and my SKUs are not set up correctly?
What happens if I enable stock sync and my SKUs are not set up correctly?
Items with missing or duplicate SKUs will simply be skipped; they will not sync. The sync runs silently. Make sure your SKUs are set up before enabling to avoid items being excluded.
If I disable stock sync later, what happens to my Shopify inventory?
If I disable stock sync later, what happens to my Shopify inventory?
Shopify will keep the last quantities that were pushed from Digit. Disabling stock sync stops future updates; it does not revert your Shopify inventory to any previous state.
A customer returned an order. What do I need to do?
A customer returned an order. What do I need to do?
Returns are not synced automatically. After processing the return in Shopify, you will need to manually update the inventory quantity in Digit to keep both systems accurate. If stock sync is on, Digit's quantity will be pushed back to Shopify on the next sync.
What does "committed" inventory mean in the quantity calculation?
What does "committed" inventory mean in the quantity calculation?
Committed inventory is stock that has been allocated to open sales orders but not yet shipped. It is subtracted from your in-stock quantity to give you your available quantity, the number that gets pushed to Shopify. You can see this breakdown in the Inventory → Items table in Digit.
I enabled stock sync, but my Shopify quantities haven't updated yet. What should I check?
I enabled stock sync, but my Shopify quantities haven't updated yet. What should I check?
Allow up to 5 minutes for the initial sync to complete. Then check that: (1) the item has a unique, matching SKU in both systems, (2) the Digit location is mapped to a Shopify location, and (3) the Push stock levels toggle is on for that location. If everything looks correct and the sync still hasn't updated, contact your Customer Success Manager.
If you have additional questions, please reach out to your Customer Success Manager or contact us at [email protected].