Undoing a shipment only applies once it's in the Shipped state. To cancel it:
Go to Shipping > Sales orders and open the sales order that has the shipment.
In the order, go to the Ship tab.
Click the shipment you want to cancel.
In the shipment details, open the status dropdown (it will show Shipped) and select Cancelled.
Click Update shipment.
In the confirmation modal, click Yes, cancel shipment.
⚠️ Caution: Cancelling a shipment is irreversible. The shipment document is archived and can't be edited afterward.
The packed items return to Awaiting shipment; you'll need to generate a new shipping document to ship them again.
Can I re-ship the order after cancelling it?
Yes. After cancelling, the items show as Awaiting shipment in the Ship tab of the sales order. Click Ship (or Ship all packages) to generate a new shipping document and complete the shipment.
If you have additional questions, please reach out to your Customer Success Manager or contact us at [email protected].